Effective Date: 10 January 2025
These Terms and Conditions (“Terms”) govern access to and use of CONVIO Meetings, CONVIO Cloud, and the convio.in website (collectively, the “Services”). CONVIO is a brand owned and operated by Tensai Computers Private Limited, a company incorporated under the laws of India (“we”, “us”, “our”).
By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and the CONVIO Privacy Policy. If you do not agree, you must not use the Services.
1. Eligibility & Authority
You must be legally competent to enter into a binding contract under applicable law.
If you use the Services on behalf of an organization, you represent that you have full authority to bind such organization.
Unauthorized or unlawful use is strictly prohibited.
2. Account Registration & Responsibility
Users are responsible for maintaining the confidentiality of login credentials.
All activities performed under an account are deemed to be performed by the account holder.
CONVIO shall not be liable for any loss arising from unauthorized account access caused by user negligence.
3. Acceptable Use Policy
Users shall not:
Use the Services for illegal, harmful, or fraudulent activities
Upload or transmit malware, spyware, or malicious code
Infringe intellectual property or privacy rights of others
Attempt to gain unauthorized access to systems or data
Record meetings or monitor participants without lawful consent
CONVIO reserves the right to suspend or terminate access for violations without prior notice.
4. CONVIO Meetings
Audio / Video access occurs only during active meetings initiated by users.
Meeting Recordings are disabled by default unless explicitly enabled.
Users are solely responsible for compliance with Recording consent laws applicable in their jurisdiction.
Meeting Recording requires active and available Meeting Recorder resource in CONVIO Backend, its availability depends on load and current active usage on the Platform. CONVIO doesn’t guarantee full 24x7x365 availability of the Recording Resources (Meeting Recorder).
5. CONVIO Cloud
Users retain ownership of all content uploaded.
CONVIO does not claim ownership or license beyond what is necessary to provide the Services.
Users are responsible for data accuracy, legality, and backups unless otherwise stated.
6. Data Protection & Privacy
Use of the Services is subject to the CONVIO Privacy Policy.
CONVIO implements reasonable security practices as required under the IT Act, DPDP Act, and applicable laws.
Users consent to processing and storage of data as described in the Privacy Policy.
7. Subscription, Fees & Payments
Certain CONVIO features and services may require paid subscriptions or one-time payments.
All pricing, fees, and charges are displayed at the time of purchase and are inclusive of applicable taxes unless stated otherwise.
By subscribing or making a payment, you authorize Tensai Computers Private Limited (operating under the CONVIO brand) or its authorized payment partners to charge your selected payment method.
Subscriptions may auto-renew unless cancelled prior to the renewal date.
Fees are non-refundable unless expressly stated in writing or required by applicable law.
Failure to complete payment may result in suspension or termination of Services without notice.
CONVIO reserves the right to revise pricing, plans, or billing cycles with prior notice.
7A. Goods and Services Tax (GST) – India Only
Goods and Services Tax (GST) shall be applicable only for customers located within India, as per prevailing Indian tax laws.
GST will be charged additionally on applicable CONVIO services and reflected separately on invoices issued by Tensai Computers Private Limited.
Customers are responsible for providing accurate billing details, including GSTIN, at the time of purchase. Failure to provide valid GST information may result in GST being charged at the applicable rate without input tax credit eligibility.
GST input tax credit shall not be applicable for customers located outside India. Any local taxes, duties, or levies imposed by foreign jurisdictions shall be the sole responsibility of the customer.
CONVIO shall not be responsible for tax compliance obligations arising outside the territory of India.
8. Service Availability & Modifications
Services are provided on a best-effort basis.
CONVIO does not guarantee uninterrupted or error-free operation.
Features may be modified, added, or discontinued at any time.
9. Intellectual Property
All trademarks, logos, software, platform content, designs, and documentation are the exclusive property of CONVIO or its licensors.
CONVIO is a brand of Tensai Computers Private Limited.
No rights or licenses are granted except as expressly stated under these Terms.
10. Suspension & Termination
CONVIO may suspend or terminate access:
For violation of these Terms
For legal or regulatory requirements
To protect platform integrity or security
Upon termination, access to Services will cease immediately.
11. Disclaimer of Warranties
The Services are provided “AS IS” and “AS AVAILABLE”. CONVIO disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law:
CONVIO shall not be liable for indirect, incidental, special, or consequential damages
Total liability shall not exceed the amount paid by the user in the preceding 12 months, or INR 4,999, whichever is lower
13. Indemnification
Users agree to indemnify, defend, and hold harmless CONVIO and Tensai Computers Private Limited, its directors, officers, employees, and partners from any claims, damages, losses, liabilities, costs, or expenses arising out of:
Violation of these Terms
Misuse or unlawful use of the Services
Infringement of intellectual property, privacy, or other rights of any third party